Terms and Conditions

Charity Details

  • Edinburgh Napier Students’ Association (ENSA)
  • Registered as a Charity in Scotland
  • Charity number: SC012506
  • Registered office: Room B34, Edinburgh Napier University, 10 Colinton Road, Edinburgh, EH10 5DT
  • VAT registration number: 2707943-40

Buying Online

When making a purchase from or via ENSA for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Elavon Merchant Services. All payments are made to ENSA and will appear on your bill as “NSA Online Payment”.

ENSA does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from nsa@napier.ac.uk to your message centre inbox on the ENSA Website. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the ENSA website.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by Scots law and are subject to the exclusive jurisdiction of the Scottish Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Basket Fee

What is the 50p card surcharge for? A Basket Fee is the charge we apply to cover the costs of card payments for tickets and items sold on the ENSA website. ENSA is a charity and has to apply a small fee to your basket of items to cover costs. This charge is per basket so covers all items in your basket at time of payment.

Tickets

General Terms & Conditions

ENSA OPERATES AN ELECTRONIC TICKETING SYSTEM. All tickets purchased online are assigned to your personal account and then accessed at the door by printing your confirmation email that you should receive after completing your purchase. You can check your purchase history at any time by logging into the ENSA website and clicking on the relevant section of the ‘Account’ link at the top of the screen.

BRINGING GUESTS TO EVENTS: ENSA members are able to bring guests events, subject to any restrictions. The easiest way for students to do this is to purchase their guests' tickets on their account - your guest will then just need to arrive with you to the event and bring their own photo ID as proof of age.

IDENTIFICATION:

Students must bring their Edinburgh Napier University ID Card to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, or proof of age card).

RIGHT OF ADMISSION:

Right of admission is reserved by the venue management.

REFUNDS

ALL TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERRABLE.  All tickets sold for ENSA events, either online or at Reception, are subject to the terms and conditions set out on the ENSA website and to the venue regulations. A breach of any of these conditions may render your ticket invalid.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to illness or injury). Please note that this is standard practice at every entertainments venue in the UK.

However, there are certain instances in which a refund may be given:

  • The entire event has been cancelled by an ENSA or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase.
  • The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.  If you have a question or query, then please ask to speak to the ENSA General Manager.

ENSA MERCHANDISE RETURNS & REFUNDS:

If you have a genuine reason for wanting to return your item, please email ensa@napier.ac.uk in the first instance, explaining the reasons why the item is to be returned. Your item must be returned unused

For ENSA Clothing sales e.g. ties or shirts, the items must be returned unworn, and in the original packaging. We will not accept returns in the following cases -

  • The garment has been worn (unless there is a provable quality issue)
  • The garment has been proven to be deliberately damaged
  • The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging and is not personalised)

Where appropriate refunds will be issued by ENSA. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.

TEAM NAPIER KIT:

Purchases of Kit and Clothing through any of our partners, are subject to the terms and conditions of of that partners. Please check their terms and conditions before purchase.

SITE CONTENT

Whilst every effort has been made to ensure the accuracy of information displayed on this site, no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.

ENSA will accept no responsibility for any loss or damage of whatever nature arising from the use of, or inability to use, this site, or from any error or omission in information contained in the site.

ENSA is not responsible for the content of third party sites.

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